Refund Policy
Last Updated: January 1, 2025
Thank you for enrolling in our courses. We want you to be completely satisfied with your purchase. This refund policy explains when and how you can request a refund for your enrollment.
Eligibility for Refunds
You are eligible for a refund if you meet all of the following criteria:
✅ Your enrollment status is active (not already cancelled or refunded) ✅ Your payment was completed successfully ✅ Your batch has not yet started ✅ You enrolled at least 1 hour ago (to prevent immediate refunds) ✅ You enrolled within the last 30 days ✅ You have not previously requested a refund for this enrollment
Refund Amount
The refund amount you receive depends on how many days remain before your batch starts:
🟢 More than 7 days before batch start
100% refund of the amount you paid
Example: If your batch starts on January 15th and you request a refund on January 7th (8 days before), you'll receive a full refund.
🟡 3 to 7 days before batch start
75% refund of the amount you paid
Example: If your batch starts on January 15th and you request a refund on January 11th (4 days before), you'll receive 75% of the amount you paid.
🟠 Less than 3 days before batch start
50% refund of the amount you paid
Example: If your batch starts on January 15th and you request a refund on January 14th (1 day before), you'll receive 50% of the amount you paid.
🔴 After batch has started
No refund available
Once your batch has begun, we cannot issue refunds. Please ensure you're able to attend before the start date.
How to Request a Refund
- Log in to your account
- Go to My Dashboard
- Find the enrollment you want to refund
- Click "Request Refund" button
- Fill in the reason for your refund (minimum 10 characters)
- Confirm that you understand the policy
- Click "Submit Refund Request"
You'll receive a confirmation email immediately after submitting your request.
Refund Processing Timeline
Step 1: Request Received ✅
You'll receive an email confirming we've received your refund request.
Step 2: Review (1-2 business days) 🔍
Our team will review your request to verify eligibility. Most requests are reviewed within 24 hours.
Step 3: Approval & Processing (Same day) 💳
If approved, we'll initiate the refund through our payment gateway (Razorpay).
Step 4: Bank Processing (5-7 business days) 🏦
The refund will be credited to your original payment method within 5-7 business days.
Total time from request to receiving money: Typically 7-10 business days
What Happens After Refund Approval?
Once your refund is approved:
-
❌ Your enrollment will be cancelled
-
❌ You'll lose access to:
- Live session links
- Course materials
- Batch WhatsApp group (if applicable)
- Any other course-related resources
-
✅ You'll receive:
- Email confirmation of refund processing
- Razorpay Refund ID for tracking
- Information about when to expect the money
Refund Method
Refunds are always credited to your original payment method:
- 💳 Credit Card: Refunded to the same card
- 💳 Debit Card: Refunded to the same card
- 🏦 Net Banking: Refunded to the same bank account
- 📱 UPI: Refunded to the same UPI ID
- 👛 Wallet: Refunded to the same wallet (Paytm, PhonePe, etc.)
We cannot issue refunds to a different payment method than you originally used.
Important Notes
Bank Processing Time Varies
While we process refunds immediately upon approval, the time for the money to appear in your account depends on your bank or payment provider:
- Some banks process refunds in 2-3 business days
- Others may take the full 5-7 business days
- If you don't see the refund after 10 business days, contact your bank first
Deductions & Fees
We refund the full percentage amount as per the refund schedule. However:
- If Razorpay charged you a convenience fee during payment, that fee may not be refundable (as per Razorpay's policy)
- The refund amount is based on the course price you paid, not including any transaction fees
Weekends & Public Holidays
Business days do not include weekends and public holidays. If you request a refund on Friday evening, the review may not begin until Monday.
Bundle Purchases
If you purchased a course bundle:
- You can request a refund for individual courses in the bundle
- The refund amount will be calculated based on the prorated course value
- If you've already attended any course in the bundle, that course is not eligible for refund
- Contact us at support@yourplatform.com for bundle refund queries
Exceptions & Special Cases
Batch Cancellation by Us
If we cancel a batch due to low enrollment or unforeseen circumstances:
- You'll receive a 100% full refund automatically
- OR you can choose to transfer to another available batch (no charge)
Technical Issues
If you're unable to attend due to technical issues on our end (Zoom problems, access issues, etc.):
- Contact us immediately at support@yourplatform.com
- We'll work to resolve the issue first
- If unresolvable, we may offer:
- Full refund
- Transfer to another batch
- Partial refund for affected sessions
Medical/Emergency Situations
We understand that emergencies happen. If you need to request a refund after the standard policy deadline due to:
- Medical emergencies
- Family emergencies
- Force majeure events
Please contact us at support@yourplatform.com with supporting documentation. We review such cases individually.
Non-Refundable Scenarios
We cannot issue refunds in the following situations:
- ❌ After your batch has started
- ❌ If you voluntarily stopped attending sessions
- ❌ If you didn't participate in live sessions (attendance is your choice)
- ❌ If you didn't access course materials
- ❌ If you're dissatisfied with content after the batch started (we offer sample content and detailed course descriptions upfront)
- ❌ If you purchased by mistake and more than 24 hours have passed since payment
How to Track Your Refund
Email Confirmation
You'll receive emails at each stage:
- Refund request received
- Refund approved/rejected
- Refund processed (includes Razorpay Refund ID)
Razorpay Tracking
Use the Razorpay Refund ID provided in your email to track the refund status:
- Log in to your Razorpay account (if you have one)
- Or contact your bank with the Refund ID
Dashboard Status
Check your dashboard under "My Enrollments" to see the refund status:
- 🟡 Pending: Request received, under review
- 🟢 Approved: Refund approved, processing initiated
- ✅ Processed: Money on its way to your account
- ❌ Rejected: Request was not approved (you'll receive an email explaining why)
Refund Rejections
Your refund request may be rejected if:
- You don't meet the eligibility criteria (see above)
- Your batch has already started
- You've already received a refund for this enrollment
- Your payment status is not "successful"
- We detect suspicious or fraudulent activity
If your refund is rejected, you'll receive an email explaining the reason.
Disputed Refund Rejections
If you believe your refund was incorrectly rejected:
- Reply to the refund rejection email
- Or contact us at support@yourplatform.com
- Include:
- Your enrollment ID
- Refund request ID
- Reason why you believe the rejection was in error
We'll review your case within 2 business days.
Frequently Asked Questions
Can I transfer my enrollment to another person instead of getting a refund?
Not at this time. You must request a refund and the other person must enroll separately.
Can I transfer my enrollment to a different batch?
Yes! If you can't attend your current batch, you can request a batch transfer instead of a refund:
- Email support@yourplatform.com with your request
- Subject to availability in other batches
- No additional charge if the batch price is the same
What if I only attended the first session?
If your batch has started and you've attended any sessions, you're no longer eligible for a refund under the standard policy. However, you can contact us to discuss your situation.
Can I pause my enrollment instead of requesting a refund?
We don't currently offer enrollment pausing. You can either continue with the batch or request a refund (if eligible).
Will I lose access immediately after requesting a refund?
No. You retain access until your refund is approved and processed. If your refund is rejected, your access remains active.
Can I re-enroll after getting a refund?
Yes! You're welcome to enroll in any future batch. However, you'll need to pay the full price again (discounts may not apply).
Refund Request Tips
To ensure your refund request is processed quickly:
✅ Submit early: Don't wait until the last minute before your batch starts ✅ Provide a clear reason: Helps us improve and process faster ✅ Check your email: We'll send updates to your registered email ✅ Be patient: The process takes time, especially for bank transfers ✅ Contact us: If you have questions, reach out before requesting a refund
Our Commitment
We're committed to:
- Processing refund requests fairly and quickly
- Communicating clearly at every step
- Issuing refunds according to our stated policy
- Reviewing special cases individually
- Continuously improving our courses based on feedback
We want you to succeed, and we're here to help!
Contact Us
If you have questions about this refund policy or your specific situation:
📧 Email: support@yourplatform.com ⏰ Response Time: Within 24 hours on business days 📞 Phone: [Your phone number] (Mon-Fri, 10 AM - 6 PM IST)
Policy Changes
We may update this refund policy from time to time. Changes will be effective immediately upon posting on this page.
Last updated: January 1, 2025
By enrolling in our courses, you acknowledge that you have read, understood, and agree to this refund policy.
Thank you for choosing our courses. We're excited to support your learning journey! 🚀